Contact Us

Contact BeautyShelfy

Thank you for visiting BeautyShelfy. Our customer-support team is available to assist with product questions, order updates, shipping information, returns, refunds, and general store inquiries.

For the fastest assistance, please contact us by email and include your order number when your inquiry relates to an existing purchase.

Customer Support

Email: support@beautyshelfy.shop
Phone: +1 (800) 263-2263
Website: beautyshelfy.shop

Mailing Address

BeautyShelfy
3851 Rue Verret
Québec, QC G2B 1G7
Canada

We aim to respond to customer inquiries within one to two business days. Response times may be longer during weekends, public holidays, promotional periods, or unusually high support volumes.

Please do not send products to our mailing address without first contacting our support team. Returns sent without authorization may be delayed, refused, or returned to the sender.

When contacting us about an order, please provide:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A brief description of your request
  • Photographs or videos when reporting a damaged, defective, or incorrect item

We value every customer and will make reasonable efforts to resolve concerns fairly, clearly, and promptly.