. Contact Information Policy

Effective date: July 13, 2026

This Contact Information Policy provides the official customer-service and business contact details for BeautyShelfy.

1. Store Information

Store name: BeautyShelfy
Website: beautyshelfy.shop
Year established: 2022

2. Official Business Address

BeautyShelfy
3851 Rue Verret
Québec, QC G2B 1G7
Canada

This address may be used for formal correspondence. It should not be used for product returns unless our customer-support team has provided written authorization and specific return instructions.

3. Customer-Service Contact

Email: support@beautyshelfy.shop
Phone: +1 (800) 263-2263

Email is the recommended communication method for order-related matters because it allows customers to attach photographs, order information, delivery evidence, and other relevant documents.

4. Support Topics

Customers may contact BeautyShelfy regarding:

• Product information
• Product dimensions and features
• Order confirmation
• Shipping and tracking
• Address corrections
• Delayed or missing deliveries
• Damaged or defective products
• Incorrect or incomplete orders
• Returns and refunds
• Website or checkout issues
• General feedback

5. Information Required for Order Assistance

To help us locate and review an order, please provide:

• Your full name
• Your order number
• The email address used at checkout
• Your shipping address
• A clear explanation of the issue
• Photographs or videos when relevant

Do not send full credit-card numbers, passwords, security codes, banking passwords, or other unnecessary sensitive information by email.

BeautyShelfy representatives will not request your account password or full payment-card security code by email or telephone.

6. Response Times

We aim to respond to customer inquiries within one to two business days.

Response times may be longer during weekends, public holidays, promotional events, or periods of unusually high support demand.

Sending repeated messages about the same issue may delay processing. Customers should reply within the existing email conversation whenever possible.

7. Return Contact Procedure

Before returning a product, contact support@beautyshelfy.shop and wait for approval.

Approved returns may need to be sent to a return facility different from the official business address. BeautyShelfy is not responsible for products sent to an unauthorized address.

8. Formal and Legal Notices

Formal correspondence may be sent to:

BeautyShelfy
3851 Rue Verret
Québec, QC G2B 1G7
Canada

A copy may also be sent to support@beautyshelfy.shop.

9. Customer Communication

We ask customers to communicate respectfully and provide accurate information.

BeautyShelfy may restrict communication involving threats, harassment, fraud, abusive language, repeated spam, or unlawful conduct while continuing to meet any obligations required by law.

10. Changes to Contact Information

Our contact details may be updated if business operations change. The most current information will be published on beautyshelfy.shop.